Support
We answer every email, usually within 2 business days.
Contact us
The fastest way to reach a human is email: support@mapdreamy.com. We answer every message, usually within 2 business days.
To help us help you faster, please include your account email, the device and iOS/Android version you are on, the app version (Settings → About), and — if something went wrong with an import — the link you shared.
Postal address: Retify UG (haftungsbeschränkt), Echinger Straße 11, 85716 Unterschleißheim, Germany.
Common questions
How do I save a place from TikTok, Instagram or YouTube?
Open the post in the other app, tap its share button, and choose MapDreamy from the share sheet. MapDreamy reads the post, identifies the place, and drops it on your map. You can also paste a link directly into the app.
A place was identified incorrectly, or not at all
Some posts do not name a place clearly enough to be recognized. Open the pin and edit it, or drop a manual pin at the right spot. If a link fails repeatedly, send it to support@mapdreamy.com and we will look at it.
What does MapDreamy Pro include?
Pro removes the limit on imports and unlocks collections, trips, and sharing. Discovering and searching places stays free. Pro is offered as a weekly or a yearly subscription; the price and billing period are always shown in the app before you buy.
How do I manage or cancel my subscription?
Subscriptions are billed by Apple or Google, not by us, so they are managed in your store account:
- iPhone / iPad: Settings → tap your name → Subscriptions → MapDreamy, or open apps.apple.com/account/subscriptions.
- Android: Play Store → profile icon → Payments and subscriptions → Subscriptions → MapDreamy.
Cancel at least 24 hours before the current period ends, otherwise it renews. A free trial converts into a paid subscription unless you cancel before it ends. Deleting the app does not cancel a subscription.
I paid but Pro is not active
Open the paywall in the app and tap Restore purchase while signed in with the same Apple ID or Google account you bought with. If it still does not unlock, email us with your store receipt and we will fix it.
How do I get a refund?
Refunds are handled by the store that took the payment. Request one at reportaproblem.apple.com (Apple) or through Google Play's order history. Your statutory rights, including the EU right of withdrawal described in our Terms of Use, are unaffected.
How do I delete my account and my data?
In the app: You → Settings → Delete account. This permanently removes your account and the places, collections, and trips stored with it. You can also email us and we will delete it for you. Deleting your account does not cancel a store subscription — cancel that separately as described above.
Password, sign-in and email verification
Use Forgot password? on the email sign-in screen to get a reset link. If a verification email has not arrived, check your spam folder and use the Resend link button on your profile tab.
Privacy, data and security
What we collect and why is described in our Privacy Policy. For data access, correction, or deletion requests, or to report a security issue, write to support@mapdreamy.com.
Report a problem
Found a bug, or content that should not be on MapDreamy? Email support@mapdreamy.com with a short description and a screenshot if you have one. We review reports of illegal or infringing content promptly.